| Transparency matters: here’s what you need to know | | | | |
| Informing you of a data security incident | We are writing on behalf of all the brands operated by Volkswagen Group UK (Audi, Škoda, SEAT, CUPRA, Volkswagen Passenger Cars and Volkswagen Commercial Vehicles) that are relevant to you.
As part of our ongoing commitment to being transparent, we want to make you aware of an incident at a former supplier that affected some of your personal information. As a result of this incident, it is possible you might receive unwanted communications that try to gain further information from you. We’re writing to you for awareness, to share some steps we’ve taken, and to signpost actions you can take to help safeguard your data. We would like to reassure you that no sensitive or financial information was compromised.
We have been working closely with our former supplier and external experts to investigate this incident. From our investigations to date we understand the affected files contained your Name, Email Address, Telephone Number and Marketing Data.
We want to remind you to be vigilant about unexpected communications. This could include requests for information which could be phishing attempts or scams. For advice about how to protect your data please visit the National Cyber Security Centre website.
We have notified the UK data protection regulator, the Information Commissioner’s Office (ICO), and the National Cyber Security Centre is aware.
We would like to apologise, and reassure you that we take data protection extremely seriously.
If you have specific queries, please contact our Customer Services Incident Team at dataincident@vwg.co.uk. | | |
Yours faithfully,
Nick Ratcliffe
Customer Experience Director
Volkswagen Group UK Ltd | | |
