We're hoping to resolve your complaint very soon

Customer Mobile Number: 07599683311 Complaint reference: C-091224355 Hello Max Berliner,   We just wanted to let you know we’re still looking into your complaint. We’ll get in touch in a few days’ time to go through the next steps. Most of our customers resolve their issues through our Resolution Process. So you can better understand the outcome of your complaint, you can read our full Complaints Code here. We can also send you a copy in the post. As it has been over 8 weeks since you first raised your complaint, you have the right to ask our independent adjudicator to consider your complaint. We’re part of an Alternative Dispute Resolution Scheme, who you can contact free of charge if we’re unable to resolve things. Details of the scheme can be found at: Name: Communications Ombudsman Website: www.commsombudsman.org Email: enquiry@commsombudsman.org  Phone: 0330 440 1614 (Monday to Friday, 8am to 8pm, and Saturday, 9am to 1pm) Post: Communications Ombudsman, P.O. Box 730, Warrington, WA4 6WU Kind regards, The O2 Complaints team   Help Contact us

 

Save Paper - Do you really need to print this e-mail?

 

This email contains information from Virgin Media and/or Telefonica UK Limited (O2) and may be confidential and legally privileged. Statements and opinions expressed in this email or any attachment may not represent either those of Virgin Media or Telefonica UK Limited. Any representations or commitments in this email or any attachment are subject to contract.  The information in this email is intended solely for the attention of the addressee(s) and if you are not the intended recipient please delete it (including any attachment) from your system, and be aware that any disclosure, copying distribution or use of any of this information is not permitted.

 

If you are in receipt of a suspicious email or you have received an email in error from Virgin Media, please report it to www.virginmedia.com/netreport, or for Telefonica UK Limited (O2), please report it to www.o2.co.uk/help/safety-and-security. 

 

Registered offices:

Virgin Media Limited, 500 Brook Drive, Reading, RG2 6UU. Registered in England and Wales: 2591237