Here's a recap of your complaint resolution

Customer Mobile Number: 07599683311 Complaint reference: C-091224355 Hello Max Berliner,   Thanks so much for the chat on 07/02/2025. We’re very happy to be able to resolve things for you. Here’s a quick recap Your complaint was: Mobile -> Billing/Charges -> I am unhappy about the arrears process And here’s what we agreed: Billing -> Billing corrected Resolution Value One off credit £ 250 Stay on top of your services Most of our customers resolve their issues through our Resolution Process. So you can better understand the outcome of your complaint, you can read our full Complaints Code here. We can also send you a copy in the post. We’re part of an Alternative Dispute Resolution Scheme, who you can contact if after speaking to me we’re unable to resolve things. Details of the scheme can be found at: Name: Communications Ombudsman Website: www.commsombudsman.org Email: enquiry@commsombudsman.org  Phone: 0330 440 1614 (Monday to Friday, 8am to 8pm, and Saturday, 9am to 1pm) Post: Communications Ombudsman, P.O. Box 730, Warrington, WA4 6WU Kind regards, The O2 Complaints team   Help Contact us

 

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