C-091224355 - Max Berliner, thanks for getting in touch

Customer Mobile Number: 07599683311 Complaint reference: C-091224355 Hello Max Berliner,   We’ve got your complaint about the issues you’ve been experiencing recently. Thanks so much for taking the time to get in touch. We’ll look into it and get back to you with what we find and hopefully agree on a resolution with you. We’ll try to do this as quickly as we can, but please give us up to 28 days to look into things properly.   We’re really sorry that we haven’t lived up to what you expect from us and we’ll do everything we can to put things right.   What happens next?   Your case will be assigned to a member of our team and they’ll take care of it from beginning to end.   They’ll look into your complaint and the issues you’ve raised. They might also give you a quick ring or text first to find out more information before they get started – so please keep an eye on your phone to not miss it.   If they can’t reach you, they’ll write to you with an offer of a resolution and you’ll have 28 days to respond and chat through things before they close your complaint.   If you’re not completely on board with the resolution they offer, you’ll have the choice to escalate it to a manager by following our Complaints Code of Practice. Just let us know and we can show you how it works. See more on this here.   We'll aim to complete all the necessary actions or contact you on the date confirmed above.   We’ll be in touch soon.   Kind regards, The O2 Complaints team   Help Contact us

 

Save Paper - Do you really need to print this e-mail?

 

This email contains information from Virgin Media and/or Telefonica UK Limited (O2) and may be confidential and legally privileged. Statements and opinions expressed in this email or any attachment may not represent either those of Virgin Media or Telefonica UK Limited. Any representations or commitments in this email or any attachment are subject to contract.  The information in this email is intended solely for the attention of the addressee(s) and if you are not the intended recipient please delete it (including any attachment) from your system, and be aware that any disclosure, copying distribution or use of any of this information is not permitted.

 

If you are in receipt of a suspicious email or you have received an email in error from Virgin Media, please report it to www.virginmedia.com/netreport, or for Telefonica UK Limited (O2), please report it to www.o2.co.uk/help/safety-and-security. 

 

Registered offices:

Virgin Media Limited, 500 Brook Drive, Reading, RG2 6UU. Registered in England and Wales: 2591237